As part of the program to modernise and streamline services, DVA has joined all its online services to myGov to expand self-service to enable veterans and their families to access DVA services online.
Supported by the myGov platform, MyService is being improved to become DVA's online channel providing a simpler and faster way for veterans and their families to interact with DVA online. For the first time, families and students receiving support through the Education Schemes can now also submit claims and lodge supporting documents online.
Using MyService, current and former ADF members and, for some services, their families can:
- register as a client
- lodge a claim for compensation
- access free mental health treatment
- apply for an increase in their disability pension
- view an electronic copy of their DVA Health Card and accepted conditions
- submit claims for Education Allowance through the Education Schemes
- keep your personal details up to date
- track the claims that they make online
From 30 July 2018, DVA veterans and their families will need to register with myGov and link to DVA to access DVA services online. They will only need to do this once and can use the same login and password to access myGov and DVA online services.
Over the next 12–18 months, services available through MyAccount will transition to MyService and DVA clients will notice some changes with how MyAccount operates as DVA make this change.
If you require assistance to register for myGov, contact myGov Support on 13 23 07.
If you have a myGov account, log onto myGov and link to DVA (If you're not registered for DVA online services, you will be asked to register for MyService).
You can also contact DVA on the DVA General Enquiry Line on 1800 555 254 with any further queries or concerns on how to access these services.