Wednesday, 22 August 2012

E-Learning course

DVA is in the process of changing contractors for the provision of on-line training courses.
Change over is scheduled to be completed by 24 September. All nominations received for TIP E-Learning courses will be held over until the successful completion of the change over.

Tuesday, 21 August 2012

CLIK CD Update

The next CLIK CD update 2012-01-02, publish date of 9 August 2012, is now available for download from the DVA website.


Due to the inclusion of the CCPS Research Library's July 2012 update, the 2012-01-02 CD update file is considerably larger than previous updates.
Detailed instructions on downloading and installing the update and amendments incorporated in this release are also available from the above website.

Sunday, 19 August 2012

Essential Medical Equipment Payment

Australian Govenrment Clean Energy Future logo

Extra support for those relying on essential medical equipment at home is now available through the Essential Medical Equipment Payment.

This payment is part of the Household Assistance Package and is an annual payment of $140 to cover the additional costs of running essential medical equipment or medically required heating and/or cooling that arise from the introduction of a carbon price.

For more information, including eligibility requirements and how to apply, visit the DVA website

Friday, 17 August 2012

Mobile Phone Calls to VVCS

Calls to Veterans and Veterans Families Counselling Service (VVCS) are now free from Telstra mobiles

Veterans and their families have always been able to call the VVCS and Veterans Line
 on 1800 011 046 for free from any landline.
But thanks to Telstra's National Crisis Line Initiative, calls to VVCS and Veterans Line
from Telstra mobiles are now also free of charge.

VVCS provides free and confidential counselling and group programs to Australian veterans, peacekeepers and their families. VVCS and Veterans Line can be reached 24 hours a day across Australia for crisis support and counselling. For more information about the VVCS visit the DVA website.

Thursday, 16 August 2012

DVA On-Line

Clients of DVA can now access a range of services online.
MyAccount is a new online service which offers clients a more immediate way of conducting business with DVA.
Once registered with MyAccount clients can:
  • update their contact details;
  • view and request forms and factsheets;
  • book car transport, if eligible, to approved medical visits (VEA clients only);
  • view payments and card information;
  • request the replacement of lost, stolen or damaged cards;
  • lodge travel claims for reimbursement online;
  • request additional entitlements (for MRCA clients only); and
  • view the status of claims.
As well as online, clients can still talk to DVA face-to-face, over the phone, or via letter and email.
For more information or to register visit the MyAccount website or phone 1800 173 858.